Warranty Service for KA Homeowners
If you bought a new home built by KA Housing & Development, submit your warranty request here. Our team reviews every request and works with you to schedule any covered repairs.
Our 1-2-10 Limited Warranty
Every new KA home comes with a 1-2-10 limited warranty. Coverage periods begin at closing.
1 year
Workmanship and materials, including items such as drywall, paint, trim, flooring, cabinets, doors and windows.
2 years
Major systems: the delivery portions of the plumbing, electrical, and heating and air conditioning systems.
10 years
Major structural components, such as the foundation, load-bearing walls, beams and roof framing.
This is a summary. The limited warranty documents you received at closing set out the full coverage, exclusions and performance standards, and they control if anything here differs.
How Warranty Service Works
Coverage, time periods and performance standards are set out in the limited warranty documents you received at closing.
What to Know
Non-emergency items
Keep a running list and send non-urgent items together. Many builders ask for one list about 60 days after closing and another near the end of the first year, which lets us schedule each trade once.
Homeowner maintenance
Routine upkeep is the homeowner's responsibility and is not a warranty item. This includes changing air filters, caulking, landscaping and drainage upkeep, and normal wear. Appliances are usually covered by the manufacturer's warranty.
What to include
Your property address and closing date, a clear description of each item and where it is in the home, and photos or video. Requests need to be received within the warranty period for that item.
Emergency Service
An emergency is a condition that makes the home unsafe or will cause serious damage if it waits: a total loss of electricity, water, heat in freezing weather or air conditioning in extreme heat, an uncontrollable plumbing leak, a sewer backup affecting the whole home, or a gas leak.
If there is immediate danger, call 911. For a gas smell, leave the home and call your gas utility. For a water leak, shut off the water at the main valve. For an electrical hazard, switch off the main breaker. Then call our office at 832-773-4193 and submit the form below.
Submit a Warranty Request
Use one form per home. List each item separately in the description so we can route it to the right trade.
After you send the form, email your photos to info@kahousing.com with your property address in the subject line.
832-773-4193 · info@kahousing.com